The order of service is zero-rated, which is not what people expect, and it is usually the largest part of the order. It is a booklet, and HMRC names it directly as an exception to the rule that laminated and kept items are standard-rated. A tribute booklet is zero-rated on the same footing. The memorial cards handed to mourners are standard-rated, because memorial and wreath cards are listed that way. So a funeral job usually comes back at two rates, and that is the correct answer rather than a mistake on the invoice.
PRIVATE & CONFIDENTIAL
Sorry for your loss.And mine.
Printing for a funeral
Some 0%, some 20%
Here's the usual print for a funeral. Tap any item to see why it's 0% or 20%.
Why is the memorial card 20% when the order of service is 0%?
HMRC's list names memorial cards and wreath cards as standard-rated. The order of service is treated as a booklet, and the notice says in terms that orders of service are not normally designed to be kept, which is what keeps it on the zero-rated side even when it is laminated.